Question 1

How do I receive my ebook?

Accepted Answer

The moment your payment clears, a download link is emailed to the address you entered at checkout. It usually arrives within seconds — check spam or promotions if you don't see it.

Question 2

How long is my download link valid?

Accepted Answer

Links stay active indefinitely. If one ever stops working, message us and we'll re-issue it free of charge, no proof of purchase gymnastics required.

Question 3

I paid but nothing arrived. What now?

Accepted Answer

Check your spam folder first, then WhatsApp us at +1 (840) 264-3393 or email supporturbanhearth@gmail.com with the email you used. We re-send manually, usually within the hour.

Question 4

Can I download on more than one device?

Accepted Answer

Yes. Download as many times as you like, on as many of your own devices as you like. There's no device lock and no DRM.

Question 5

Which file formats do I get?

Accepted Answer

Every purchase includes a high-resolution PDF and a reflowable EPUB, bundled together at no extra cost.

Question 6

Will it work on Kindle?

Accepted Answer

Yes. Send the EPUB to your Kindle address, or use the Send to Kindle app — modern Kindles read EPUB natively. Apple Books and Kobo work out of the box too.

Question 7

Can I print it?

Accepted Answer

The PDF is print-ready for personal use. Please don't redistribute or resell copies.

Question 8

Are the books DRM-free?

Accepted Answer

Completely. Your file is yours — back it up, move it between devices, keep it forever.

Question 9

Which payment methods do you accept?

Accepted Answer

Card and Apple Pay through our secure checkout, plus PayPal, CashApp, Zelle and bank transfer for manual payments.

Question 10

Do you offer refunds on digital products?

Accepted Answer

Because files are delivered instantly, sales are final. But if a file is corrupted, incomplete, or genuinely not what was described, we'll replace it or refund you in full — just tell us what went wrong.

Question 11

Do I pay shipping or tax?

Accepted Answer

There is no shipping — everything is digital. Any tax that applies is shown at checkout before you pay.

Question 12

Is checkout secure?

Accepted Answer

Yes. Payments are processed by encrypted, PCI-compliant providers. We never see or store your card details.

Frequently asked questions

Downloads & delivery

Formats & reading

Payment & refunds